1. Acceptance of Terms
By accessing, browsing, or placing an order with Albaraka Foods (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please discontinue using our website and services.
2. Product Standards & Quality Assurance
Albaraka Foods is committed to delivering high-quality, pure food products. All items are processed and packaged in compliance with strict hygiene standards, are 100% Halal certified, and meet relevant food safety authority regulations. While we aim to represent colors, weights, and packaging accurately, slight variations may occur due to natural batch processing and digital display settings.
3. Ordering, Pricing & Confirmation
-
Verification: Once an order is placed, our team may contact you via phone call, SMS, or WhatsApp to verify your delivery address and contact details. We reserve the right to cancel unverified or suspicious orders.
-
Pricing: All prices are listed in Pakistani Rupees (PKR) and include applicable standard taxes unless specified otherwise. We reserve the right to adjust prices or correct clerical errors without prior notice.
4. Shipping & Delivery
-
Coverage: We deliver nationwide across Pakistan using reliable courier services.
-
Timeline: Orders are typically processed and dispatched within 1 to 2 business days following confirmation. Estimated transit time is 2 to 5 working days depending on the destination city.
-
Delays: Delivery schedules are estimates. Unforeseen courier delays, severe weather conditions, or public holidays may extend delivery times.
5. Returns, Replacements & Cancellations
-
Damaged or Incorrect Items: If you receive a damaged, expired, or incorrect product, you must notify our customer support team within 48 hours of delivery with photographic evidence.
-
Perishable Nature: Due to health, hygiene, and the perishable nature of food items, opened or consumed products cannot be returned or refunded unless deemed defective by our quality team.
6. Governing Law
These Terms of Service and any contractual agreements between you and Albaraka Foods shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, subject to the exclusive jurisdiction of the competent courts within Pakistan.
